All case studies
Case study 02 · Operating model & governance
Standardising a global digital delivery model
A dashboard and template redesign that halved delivery timelines, plus two Agile tooling migrations across a $10M+ portfolio.
- Organisation
- dss+
- My role
- Delivery Owner – Global Digital | APAC Programme Lead
- Period
- 2022 – Present
Outcome
- 50%reduction in delivery timelines from redesigned dashboards & templates
- more than 100stakeholders with stronger delivery governance and transparency
- more than 20senior consultants supported through onboarding and training
01Context
The digital portfolio at dss+ is worth $10M+ and serves 50+ enterprise clients in three regions. At that scale, consistent and visible delivery depends on teams sharing the same processes, tools and reports.
02My contribution
- Standardised delivery processes, workflows, templates and reporting across digital initiatives.
- Served as Interim Scrum Master and led two Agile delivery transformations.
- Redesigned leadership assessment and coaching dashboards, data structures and reusable templates.
- Supported 20+ senior consultants through onboarding, standardised processes, training and knowledge sharing.
03Approach
- Migrated delivery teams from Microsoft Project and MS Teams Kanban to Azure DevOps, and later to Jira.
- Configured team-specific workflows, boards and reporting dashboards.
- Rebuilt dashboard data structures and templates so they could be reused across engagements.
- Coordinated APAC delivery, including key accounts in Korea and Indonesia, while keeping oversight of global engagements.
Capabilities demonstrated
- Operating model design
- Agile transformation
- Programme governance
- Data & decision support
- Capability building