Case study 03 · Enterprise platforms & process

Leading a ₹2Cr+ ERP and omnichannel transformation

A 12-month ERP and omnichannel programme across five business functions that cut fulfilment cycle time by 33%.

Organisation: VI-John Group
My role: Digital Transformation Consultant – Programme Lead
Period: Apr 2021 – Mar 2022

Outcome

33%improvement in fulfilment cycle time
5business functions aligned on future-state processes
more than 2 crore rupeesprogramme delivered end to end

01Context

Senior leadership at VI-John Group engaged a programme lead to deliver an ERP and omnichannel transformation. Five business functions had structurally misaligned processes and competing priorities, and enterprise systems needed to connect with customer-facing e-commerce channels.

02My contribution

Owned end-to-end programme delivery across a 12-month engagement.
Managed five cross-functional teams.
Facilitated the stakeholder alignment that turned competing priorities into delivery decisions.

03Approach

Current-state assessments, stakeholder workshops and requirements mapping across Finance, Operations, Marketing, Logistics and HR.
Future-state process design, followed by ERP requirements gathering, fit-gap analysis, UAT and go-live planning.
Oversight of solution architecture: ERP microservices hosted on AWS and API integrations with e-commerce marketplaces.
Digital analytics and performance reporting for campaign optimisation, customer acquisition and conversion analysis.

Capabilities demonstrated

Current- & future-state design
ERP implementation
Cloud & API integration
Stakeholder alignment
Programme management