Case study 01 · AI & intelligent automation

Putting AI to work in global survey delivery

An agentic AI solution and generative AI pilots that took repetitive build and localisation effort out of multilingual client surveys.

Organisation: dss+
My role: Delivery Owner – Global Digital
Period: 2022 – Present

Outcome

more than 90%reduction in SPS form build timelines
about 45 minutessaved per survey, per language (generative AI pilots)
more than 200 thousand US dollarsoperational savings the initiatives contributed to

01Context

dss+ delivers SPS surveys for enterprise clients across APAC, EMEA and the Americas. Each survey form had to be built, and survey work repeated for every language, which made form creation and localisation a recurring cost on every engagement.

02My contribution

Identified the automation opportunities within the survey delivery workflow.
Drove the AI-enabled workflows from pilot into delivery, including an agentic AI solution for SPS form creation.
Ran generative AI pilots and tracked the time saved per survey and per language.

03Approach

Agentic AI solution to automate SPS form creation.
Generative AI pilots applied to survey work, measured per survey and per language.
Embedded in the standardised delivery processes, templates and reporting used across the digital portfolio.

A note on attribution. The operational savings figure reflects the combined effect of the AI-enabled workflows across the delivery team. My contribution was identifying the opportunities and driving the solutions into delivery.

Capabilities demonstrated

AI use-case identification
Agentic & generative AI workflows
Process redesign
Value realisation